Online Store FAQ
Since launching the SHOP section of the website, a number of customers have posed some great questions and, in the interest of clarification and the general widespread sharing of knowledge, we have some answers!
Q: Where do I find the online store?
A: The online store is accessible on our website, via the toolbar located at the top of the page. (Feel free to add the following link to your bookmarks, as well: www.firstmilebrewing.com/shop )
Once you've reached the online store, you can select an item to buy by selecting the Add to Cart button below its corresponding picture and description. This brings up the Quick Cart menu to the right of the screen, which can also be accessed at any time by clicking the shopping bag icon on the toolbar. If you would like to learn more about a product before adding it to the cart, clicking on its picture will open the product page.
Q: The website advertises a $10 gift card. What if I want to buy a $50 gift card?
A: Some items, including Gift Cards, Glassware, and Hats, offer different options that can be selected from the product page. These items will provide a drop-down menu that offers their available selection options.
Q: Can I have these items delivered to my house?
A: Yes! For those of you living in Aroostook County, we offer delivery service for all of our products offered online. To get your merch delivered directly to your doorstep, select "Home Delivery from the drop-down menu on the Cart Page. All orders over $50 include free delivery, so we greatly encourage you to purchase a First Mile t-shirt along with your 4-pack of preference. If don't want to wait for your order to be delivered, no worries! Select "FMB Taproom" from the same drop-down menu, and we will have your order curated and ready for pickup by the time we open on the next business day.
Q: I don't live in Aroostook County. Can I get my items shipped?
A: Although we cannot ship our 4-packs (would that we could...), we can certainly ship you any of our other merchandise. Any product with the "Want this item shipped?" message is available for shipping.
As per the instructions, select "FMB Taproom" from the delivery options drop-down, then select the "Add a Note" option to include your phone number or email. A First Mile representative will reach out to you to confirm shipping location and additional costs.
Q: I'm ready to complete my purchase. How do I confirm my delivery location?
A: If you have requested Home Delivery for your purchase, the first portion of the Checkout page will ask for your shipping information. Note: this should be your physical address--we won't deliver beer to your post office box!
Q: I want to buy beer for my mother and have it delivered directly to her house. Is this possible?
A: Yes! Simply populate the first portion of the Checkout page with the desired delivery address. However, be sure to clarify that the billing address associated with your payment option is different from the delivery address, which can be specified at the bottom of the payment portion of the Checkout page.
Q: I live in Presque Isle. When can I expect my order to be delivered?
A: We make our deliveries according to the following weekly schedule:
Q: What if I live in Fort Fairfield, or Mapleton?
A: Within reason, we can accommodate certain deliveries within the vicinity of our scheduled delivery locations. If your location is too far out of the way, fear not! If possible, we would love to meet you halfway. If you are concerned that your location does not qualify as "within reason," shoot us a message. We will respond to you as soon as possible with a strategy to fulfill your order as best as we can.
Q: I have a question that you didn't answer--what gives, dude??
A: Shoot us a message! We'll be happy to respond to your question as soon as we can.